Delivery platform integration
We help merchants connect Glovo, Wolt and Bolt Food orders to the POS and systems they already run, starting with a free look at how orders move today.
Your POS
Incoming orders
Bolt Food #77120
1 × Classic burger
Extra cheddar, Cola 0.5 L
Wolt #118-302
1 × Classic burger
Extra cheddar
Glovo #4F7K2
2 × Classic burger
Extra cheddar, no onion
Glovo #4F6X8
1 × Halloumi wrap
Sweet potato fries
Orders from
Into the systems you already run
Now taking on a small number of pilot partners in Bulgaria.
Talk to us about a pilotEach marketplace brings its own menu and order format. When those don’t connect to the rest of your business, people fill the gap by hand.
Each marketplace order is read off a tablet and typed into the POS, line by line, at the busiest time of day.
Staff watch a separate tablet for every platform, each with its own alerts and order screen.
When a dish sells out, it has to be paused on every platform, one app at a time.
Each outlet has its own devices, menus and habits, and head office sees little of it.
Daily and monthly totals are pieced together from separate platform exports.
Not every business has these problems. Some already run well-connected setups, and if that’s you, we’ll tell you.
Each marketplace describes the same dish its own way. A connected setup matches every version to the item on your menu, so the kitchen reads one format.
As ordered on each marketplace
Note: No onion
Matched to your menu
BRG-01
Classic burger
MOD-12
Extra cheddar
Logged, de-duplicated and sent to the POS at the right location.
Printed in your POS
2Classic burger
+ Extra cheddar
– No onion
1Classic burger
+ Extra cheddar
1Classic burger
+ Extra cheddar
1Cola 0.5 L
Depending on each platform’s access and on what your software can receive, an integration takes over the steps people do by hand today.
Items, sizes and extras matched to your own menu, whichever app the order came from.
2Classic burger
+ Extra cheddar
– No onion
1Halloumi wrap
+ Chilli mayo
1Sweet potato fries
1Classic burger
+ Extra cheddar
1Cola 0.5 L
Change a price or a dish once and pass it to each platform that accepts menu updates.
Classic burger
€7.90
One change reaches every channel that supports availability updates.
Pistachio croissant
Sold out
The same ticket layout for every platform, printed where your team already looks.
Orders reach the outlet they were placed with, and head office sees them all.
Orders today by locationExample
Sofia Centre37
Lozenets26
Plovdiv17
Every order event is logged. Failed deliveries are retried and raise an alert, so a lost order is visible, not silent.
12:31:04Glovo #4F7K2 received
12:31:05Sent to POS, Sofia Centre
12:33:12POS not responding, retrying
12:33:20Sent to POS on retry
12:34:02Bolt Food #77120 received
Orders from every channel brought together in one place, ready for the daily close.
| Channel | Orders | Gross |
|---|---|---|
| Glovo | 42 | €1,104.60 |
| Wolt | 31 | €806.20 |
| Bolt Food | 18 | €462.90 |
| Total | 91 | €2,373.70 |
Illustrations with example data. Which of these apply depends on each platform’s API, permissions and terms, and on your systems.
Any merchant that sells through delivery marketplaces and runs its own systems can end up with the same gaps. The details differ by trade.
Restaurants, cafés and fast food
Orders re-typed from tablets into the POS during the rush, with sizes, extras and notes like “no onion” lost on the way to the kitchen.
Usually involves POS, kitchen printer or display, menu management.
Supermarkets, local shops and minimarkets
Large catalogues where stock changes faster than listings, so out-of-stock items turn up during picking and get sorted out by phone.
Usually involves inventory or ERP, POS, catalogue management.
Eligible retailers, flower shops and gift stores
Delivery windows and card messages copied by hand between screens, and sales split between your webshop and the marketplaces.
Usually involves e-commerce platform, order management, POS.
Chains, franchises and multi-brand kitchens
Each outlet runs its own devices and procedures for marketplace orders, and head office has no consolidated view by channel and location.
Usually involves POS per location, central ERP, reporting or BI.
Which product categories a marketplace accepts varies by platform and country. We check what’s available for your type of business.
Every engagement begins with an assessment. Code comes later, and only if it’s worth building.
We map how orders move through your business today: the delivery channels you use, the software you run and who handles each step.
You get: A written map of your current order workflow.
We pinpoint the manual steps, delays and error points, and judge whether integration would solve a problem worth solving.
You get: A shortlist of bottlenecks, ranked by impact.
We check the technical side: the access each platform offers, what its API supports, what your software can receive and any contractual limits.
You get: A feasibility summary, including what isn’t possible.
If the business case and the technical access are both there, we scope a limited pilot with measurable success criteria.
You get: A pilot scope, timeline and agreed measures of success.
Steps 01 to 03 are free and carry no obligation. If an integration isn’t feasible or isn’t worth it, we’ll say so, and you keep the workflow map.
Book an assessmentFor operations and IT teams: how the integrations we scope fit together. Which parts apply depends on each platform’s APIs, permissions and terms, and on your software.
Where orders come from
Glovo
Orders, status, menu
Wolt
Orders, status, menu
Bolt Food
Orders, status, menu
Comparable marketplaces
Where authorized access exists
kov4 middleware
Between the platforms and your systems
The systems you run
POS and kitchen display
Tickets, items, modifiers
ERP and inventory
Stock out, sales in
Order management
Routing by location
Accounting and custom APIs
In the format each expects
We would rather tell you an integration isn’t worth it than sell you one that isn’t.
We map how orders actually move through your business before we suggest any software.
We confirm what each platform and system allows before we commit to a scope.
Wherever it’s feasible, we connect to the POS and tools your team already knows.
One location, one channel or one workflow first, so you see the result before you scale it.
Before a pilot starts, we agree on what it should change and how we’ll measure it.
If something can’t be done properly through authorized access, we say so instead of working around it.
We work with businesses in Bulgaria first, in Bulgarian and English, and talk to merchants elsewhere who use comparable platforms.
Something not covered here? Write to hello@kov4.com.
No. kov4 is independent and isn’t affiliated with or endorsed by any delivery platform. We work only through the access each platform makes available to merchants and integration partners, and we’ll tell you plainly what that access allows for your account.
Not off the shelf. Setups differ too much between businesses, so we start with an assessment of your workflow and systems. Where it makes sense we reuse proven integration components, but the scope is always agreed with you.
We assess compatibility case by case. What matters is whether your software can receive data, through an API, an import or another supported mechanism, and whether the delivery platform provides authorized access for your account.
Nothing. The workflow assessment is free and carries no obligation. If a pilot makes sense, you’ll get a written scope and price before any work starts.
The assessment usually takes one call and a written follow-up. Pilot timelines depend on platform approval and on your systems, so we give you an estimate once feasibility is confirmed rather than guessing upfront.
No. The aim is to connect the systems you already use, not replace them. Fiscal receipts stay with your registered POS or cash register; an integration passes order data to it.
No. We don’t scrape apps or dashboards, bypass platform controls or intercept app traffic. If authorized access isn’t available for what you need, we’ll tell you that instead.
Integrations we scope are designed with retries, logging and alerts, so a failed order is visible rather than silently lost. The exact behaviour depends on the platform and your systems, and is agreed during the pilot.
We only access the data an integration needs, under a written agreement with you. Personal data is processed in line with the GDPR, and data-handling terms are agreed before a pilot begins.
We’re starting with businesses in Bulgaria. If you operate elsewhere and use comparable platforms, get in touch and we can talk it through.
A few details help us prepare. We’ll reply by email to arrange a call.
We review your setup
We read what you send and note any questions before we talk.
A short call
About 30 minutes to walk through how orders move through your business.
A written summary
What could be connected, what can’t, and whether a pilot makes sense.
Don’t have every answer? That’s fine.
Prefer email? hello@kov4.com